Troubleshoot error

Status:

This topic contains 6 replies and has 2 voices. Add reply
  • 2 weeks ago

    Hi
    I got an error from pinpoint, i try to troubleshoot where that could from, but don't find the way to fix that.
    Warning: session_start(): Cannot start session when headers already sent in /home/lebranch/public_html/wp-content/plugins/dopbsp/framework/includes/class-session.php on line 202

    Warning: session_regenerate_id(): Cannot regenerate session id - session is not active in /home/lebranch/public_html/wp-content/plugins/dopbsp/framework/includes/class-session.php on line 210

    This is something important ? how can i fix it ?

    Thx
  • dragos dragos Support team #15328
    2 weeks ago

    Hello,

    Please add wp-admin and ftp credentials and we will check and fix this issue.

    Best regards,
    Support team
  • 1 week ago

    Logins sent, thanks for your help
  • dragos dragos Support team #15346
    1 week ago

    Hello,

    Unfortunately i cannot connect to your website. Please check again wp-admin and ftp credentials. If you have any security measure, please deactivate them or add 109.100.33.75 to the whitelist.

    Best regards,
    Support team
  • 1 week ago

    Hi
    I just add you on our firewall whitelist. please also be sure to connect by ftp.
    Thx
  • dragos dragos Support team #15361
    1 week ago

    Hello,

    I made a change on your code and now it should properly work. Please check and let us know. Unfortunately I still cannot login (maybe the login url is not correct? ) to check this by myself.

    Best regards,
    Support team
Useful links
Support statistics

3198 topics

2311 topics are solved

25 topics are unsolved

202 topics are unsolved because the customer did not reply

660 topics are unsolved because a feature was not available

Services
Working hours

We will try to answer your questions in maximum 48 hours, usually between:

07:00 (07:00 AM) – 16:00 (04:00 PM) GMT
Working Days (Monday – Friday)