Can't activate Stripe: connection to Server timed out error Status:

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This topic is: not a support question

This topic contains 7 replies, has 2 voices, and was last updated by  Marian 7 months ago.

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  • Hi,
    I can’t seem to activate the license key for Stripe which I just purchased for the Pro version of Pinpoint.

    Whenever I add it I get the following error message:

    “The connection to the Server timed out. Please try again later.”

    I tried several times with no result and it only takes a couple of seconds to give the error message.

    I can provide you all details and logins on a private message if you allow me to.

    Thanks.

    Antonio



    Marian Support Team #12995

    Hello

    Sorry for delay.
    Please send us your wp-admin & ftp info ( as private reply ) to see and fix your problem.

    Best Regards,
    Support Team



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    This is an automatic action, which occurs after a week, if the user provided sensitive information in a private reply.



    Marian Support Team #13015

    Hello

    Please send us also your stripe licence, email and your account details from our shop. ( as private reply )

    Best Regards,
    Support Team



    This reply content has been deleted.

    This is an automatic action, which occurs after a week, if the user provided sensitive information in a private reply.



    Marian Support Team #13053

    Hello

    We find the problem. We will fix it in next version. ( you can use it even if is not activated ).
    We will send a notification to you when will be ready next version.

    Best Regards,
    Support Team



    Thank you Marian.

    I’m not quite sure how can I use it even if it’s not activated, maybe you can let me know.

    Looking forward to knowing when the new release is out.

    Antonio



    Marian Support Team #13061

    Hello

    The activation is only for automatically updates.
    So you can use it.

    Best Regards,
    Support Team


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