Stripe addonn not working

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This topic contains 9 replies and has 2 voices. Add reply
  • 1 month ago

    Dear Pinpoint support team,
    I've just updated my stripe add-on to the latest version and the payments via credit card stopped working. An empty error is always displayed on screen and nothing happens.
    I must also say that everything was working fine before this update...
    I've used both live and testing stripe keys but none of them seems to work.
    Right now the test mode is enabled so, in order to study this issue, you can use credit card 4242 4242 4242 4242 with date 04/20 and CVC 424.
    Can you please help me solve the problem? It's urgent...
    Thank you very much.
    Best regards,
    Miguel
  • 1 month ago

    https://www.dropbox.com/s/ocbxh00ko9ef30m/Captura%20de%20ecr%C3%A3%202019-10-20%2C%20%C3%A0s%2012.55.43.png?dl=1
  • 1 month ago

    By the way in order to make a test booking you may use any available period as long as the minimum stay duration is 5 days.
  • dragos dragos Support team #15061
    1 month ago

    Hello,

    Please provide ftp credentials in the designated area in order to check any existing error when the payment is made.

    Best regards,
    Support team
  • 1 month ago

    OK, I've just added FTP credentials.
  • 1 month ago

    Any news regarding this issue?

    Unfortunately I'm still unable to process credit card payments...

    Thanks,

    Miguel
  • dragos dragos Support team #15114
    4 weeks ago

    Hello,

    I deactivated the Stripe payment add-on from the multisite installation and now it seems to work properly. Pinpoint and its add-ons must be installed on each domain/site and not on the main network.

    Best regards,
    Support team
  • 2 weeks ago

    That worked! The problem is now solved.

    Thank you very much fro your awesome support.

    Regards
  • dragos dragos Support team #15221
    2 weeks ago

    Hello,

    Glad that we could help.
    If you have any other issues or questions, let us know.

    Best regards,
    Support team
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