Error - 'Amount must be greater than Zero'

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  • 2 Monate vor

    When filling out the calendar booking everything works. but when confirming payment under braintree a red message comes up saying 'Amount Must Be Greater Than Zero'

    No idea why this is.
  • dragos dragos Support team #13206
    2 Monate vor

    Hello,

    Please provide wp-admin credentials in the designated area and we will investigate this issue.

    Best regards,
    Support team
  • 2 Monate vor

    Hi i have
  • 2 Monate vor

    Hi you will see i have now added these details and added a link to the "test-calendar" which is live and is the calendar with issues. once this is resolved i will apply braintree payment to all other calendars.


  • dragos dragos Support team #13256
    2 Monate vor

    Hello,

    Please provide admin rights for the account you created otherwise I cannot access your dashboard to check Pinpoint configuration.
    Also, if possible please add ftp details.

    Best regards,
    Support team
  • 2 Monate vor

    He, guest account now has admin privileges, please also see ftp details attached.

    Calendar which is hsowing errors is 'test calendar'seesitemap in footer for test calendar page.

    please advise and update

    thank you
  • dragos dragos Support team #13291
    2 Monate vor

    Hello,

    I just made a reservation in test mode and everything worked fine (with our credentials ). Please check again your credentials and make sure they are correct. Also, if you are using the live mode of Braintree payment gateway make sure to use a valid credit card.

    Best regards,
    Support team
  • 2 Tage vor

    This error is still ongoing. I really need your help on sorting this as I am losing money daily due to failed payments. I have at least 2 per day reporting ' amount must be greater than zero ' error.

    I'm not sure of this is the calendar or the Braintree plugin but regardless I need you guys to support this issue.

    I have installed the calendar correctly along-with the Braintree plugin, I have an active Braintree and PayPal account. .

    Could it be the extras if they are left at zero?
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